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(1). A way for compliance, operations and/or legal department employees to put a positive spin on their role in losing a piece of business.
“Well, someone had to be the adult in the room here! I mean, just because they have millions of dollars in potential business doesn’t justify giving them more than one toaster for opening their account with us!”
(1). A segment of a certain market or industry.
“Since we’re looking to penetrate the ultra-high net worth space, I think we might want to stop giving out toasters to new customers. Oh, and we should stop calling them ‘customers’.”
(1). Spectacularly failing to perform as expected or live up to a responsibility.
(2). Selfishly putting your needs and wants before the clients and your co-workers.
“You really left the keys in the mailbox on this one, Andrea.”
