BLOG
(1). A caveat added to a promise to complete a task requested after a known or stated deadline, often used by operations to pre-emptively excuse the fact that they have absolutely no intention of completing the annoyingly last-minute request in the first place.
“Well, given that it’s 4:30 on a Friday, running a report of all your transactions since 1996 by the end of the week is going to be on a best efforts basis…”
(1). A term used by upper management to politely tell employees that their work is late and/or not up to par.
“Just a friendly reminder that your time sheets are due on the end of each week and that it is NOT ok to mark any time as “miscellaneous”. We’re all looking at you Matt.
(1). To bill separately for additional services that some competitors may provide free of charge. These fees are generally intended to cover the costs of unnecessary business units (see nice-to-have) whose services can easily be removed from the firm’s offering in a down year and are often waived anyway.
“Everybody, we’re going to start up-charging our clients a technology fee. If anyone asks, just tell them we needed to invest in new technology to make sure their campaign ran at an optimal level. Gold mine.”
