(1). The guy who takes the client out to lunch occasionally, but does no real work on the account.
“So, Steve will still be the quarterback of your relationship, but you should feel free to reach out to any of us if you have any specific questions relating to the management of your accounts. He likely will be out of the office when you call.”
(1). To avoid answering a question you either don’t know the answer to or don’t want to answer by spouting a lot of irrelevant (yet intelligent-sounding) nonsense.
“So, the client asks Tom here why we went so over budget on his project and Tom starts doing his little tap dance about how we hit some unforeseen complications…they hired us to do it right…blah, blah, blah. Classic.”