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(1). To attempt to merge a new application with your current systems, usually resulting in a Frankenstein-looking mess that will decrease efficiency while increasing frustration.
“So, we’re going to bolt on a bill pay program to our banking platform. It’s going to be great for our clients, but might require a bit more manual intervention by you guys while we work out the kinks. Merry Christmas!”
(1). A process that shouldn’t require any human intervention … right?
“So, once you hit ‘Submit’, the payment and shipping orders should all process on a pass-through basis. The only caveat is that Marvin over there is going to have to push the payment and shipping orders to the vendors. So, I guess it’s more like a ‘pass-through-Marvin basis’. Sorry, Marvin.”
(1). n. The workload of an employee or team, which is always too much for them to handle, even when it is less than the previous time they complained about it.
(2). adj. A term used by an employee or team to indicate that their workload is too high and too much for them to handle, even when it is less than the previous time they complained about it.
“Listen guys, I am soooo over capacity here, there is no way I am going to get to everything this client needs. I mean, who’s going to plan karaoke night if I don’t? Bill’s not gonna do it! He’s already covering me so I can plan karaoke night!”
