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(1). Ongoing client relationship management. The term is generally used to describe the absolute smallest amount of work you think you can do to avoid the client firing you.
“Now that the client’s accounts are all in and invested, it should really just be down to basic care and feeding at this point. As I always say – Get ’em in, get ’em invested, then see you in January!”
(1). A nautical term used by management (as well as operations or IT…..really anybody) to describe further meetings or presentations which focus on a particular area.
(2). A term used as a defense mechanism by account managers to deflect clients’ questions and/or concerns about a particular topic that they have no answer or solution for.
“Hey guys, we are going to have to take a deep dive into this subject and get back to you with more in-depth findings. Let’s pick it up on our next bi-monthly meeting.”
(1). In HR, this is a term used to describe how to deal with change in the workplace. For example, if you place a frog in boiling water, it will jump out, if you place it in cold water and gradually heat it, it might stay. Pretty roundabout way to say “grow a pair and deal with it” but it’s ok, we’re into hand-holding, miss.
“Well Jon it sounds to me like you have a little bit of boiling frog syndrome. Here’s how I see things: you were once the manager of business development. Over the past year you gradually didn’t sell anything, and now you have become the manager of our telephone service, office supplies & bagel Friday’s. You have a great new desk right up in front of the office, and get to talk to everyone who comes through the door, whether it be new people coming in for interviews, food delivery folk or the FedEX guy. The way I see it, it’s a win win for everyone! That guy? Oh he’s here for the new business development manager position, can you send him to my office?”
