“Oh, hi Jim … the Hanson account? … umm … yeah, we’re efforting to get that through the pipeline this week, but … you know … with year-end and all, it might be delayed a bit … umm … sure, I know it’s a really important client … I’ll touch base with you on Monday, okay? … yep, Merry Christmas to you, too…”
(1). A huge, and largely cosmetic, upgrade to your current, obsolete systems. Or in other words … money well spent!
“So, we are looking to roll out the platform uplift sometime in Q2. Certain dependencies remain which may impact this timeline, including Ken over here never showing up for work. Oh, and Ken? Can you see me in my office after this call?”