(1). A term used when telling someone that they are more concerned with protecting themselves than working for their clients’ interests (see CYA, air cover).
Client-Centric
RANDOM LINGO
High-Net Worth Individual
(1). That rich guy who calls you constantly to complain about his bill every … stinking … month.
“We’re really trying to focus our business on high-net worth individuals these days. I hope you like being called ‘boy’!”
Hard Block
(1). Something you build into the system to prevent those morons in the business from bringing down the company by punching the wrong keys.
“Oh, don’t worry about that … we’ve put a hard block on changing those kinds of account parameters. Just make sure your people don’t try to hit the ‘any’ key.”