BLOG
(1). An excuse made by employees to management or other co-workers for a seemingly ridiculous or blatantly time-wasting request or project.
“Okay team, we need to run a full analysis of every transaction in the Smith account since 2002. This is a client-driven request, so let’s roll up our sleeves and bang this out as quickly as possible.”
(1). The art of pinpointing the important points your client is trying to get across (unlike most of us, who just wait for them to stop talking so we can say whatever we think they want to hear).
“You’re doing a good job, Rick, but I think you need to do a little more active listening during client meetings. We really can’t be saying ‘sounds good’ after a client tells us his wife just died…”
(1). Something everyone wants to be, but only the guy with the lowest fee ever is.
“Okay, Monica. I want you to try to get in front of this prospect next week to make sure we’re staying top of mind here. Sleep with him, if you have to! … I’m going to be fired, aren’t I?”
