(1). A fancy way to say “talking to customers”, used by consultants to push some new seminar your bosses think will make you more personable or something.
“Okay team, I want you to welcome Mitch here who’s going to be talking to us about maximizing client engagement. Please give Mitch your full attention for the next three hours as he explains his system for making the most of your client meetings. I’ll be available by Blackberry if anyone needs me … have a nice weekend!”