(1). Something everyone talks about, but very few care about.
“Don’t you think sending out a 350-page disclaimer may result in a bad client experience? Anyone?”
Client Experience
RANDOM LINGO
Optically-Pleasing
(1). Something you’d like all of your KPIs to be.
“Hmmm … is there any way we can eliminate that line-item marked “fees”? I just don’t think it’ll be optically-pleasing to the client given our performance is down about six percent from last year.”