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(1). What they used to just call “account opening”. It’s still just “account opening”.
“So, I reached out to our client onboarding team today to see when we should expect the account to be open. They asked us for a few missing things, which I was hoping you could get from the client. Let’s see: birth certificate … mother’s maiden name … and … umm … urine sample. That should do it. Thanks a bunch!”
(1). The awkward discussion you have after a pitch with a prospect to figure out why you didn’t win the business (read: why you suck) so you can “do better next time”.
(2). The meeting that happens after a big project is completed, where everyone gathers round to discuss who will be the scapegoat for everything that went wrong.
“Listen guys, doing a post-mortem is a solid way to figure out what we did right and what we did wrong. I mean, Jerry dropping the F-bomb a few times didn’t help, and Lisa, breaking down crying in the middle of the meeting when your GoToMyPC froze probably wasn’t great either. You know what, on second thought, maybe we don’t need to do this…..Jerry and Lisa, can you come to my office for a minute?”
(1). A term used to describe full transparency on a deal or issue (i.e. opening the kimono to see what’s underneath).
“Okay guys, we’re going to have to be open kimono on this deal.”
Props to John M. for the submission.
