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(1). What they used to just call “account opening”. It’s still just “account opening”.
“So, I reached out to our client onboarding team today to see when we should expect the account to be open. They asked us for a few missing things, which I was hoping you could get from the client. Let’s see: birth certificate … mother’s maiden name … and … umm … urine sample. That should do it. Thanks a bunch!”
(1). The list of clients being off-boarded after you fire that lousy third-party service provider of yours.
“So, Vish, it looks like we have about 400 accounts we’ll need to include in the flight plan. Given the level of service we ‘ve been getting for the last couple of years, I’m thinking no termination fee. Your thoughts?”
(1). To be able to adapt quickly to different situations … even when you have no idea what you’re doing.
“Okay, team … now if we’re going to hold ourselves out there as a nimble wealth manager, we’re going to have to cut a few corners for our clients. So, I’d like to get your thoughts on SEC reporting avoidence strategies ….”
