(1). Someone your company hires to “modernize” its business practices and operations. This person is generally loved by management and universally loathed by staff.
“Well, congratulations on your new role, Donna. I hear you’re going to be an agent of change over there, with all of the new procedures you’re implementing. I wouldn’t expect too many fruit baskets at Christmas this year, though.”
(1). A term used by salespeople in struggling business units to generally describe their service pitch to clients and intermediaries, meant to impart an endearing and almost human quality on the offering.
“I think we have a compelling story to tell about our expertise in the powdered milk space. Now, let’s hit those phones!”