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(1). An awkward, and ultimately heated, exchange where someone inevitably says something wildly inappropriate, often ending the conversation with a call to HR.
“Yeah, so … let’s just say it was a diplomatically-challenged conversation from start to finish. I don’t think Mike is going to be going on any more client calls anytime soon.”
(1). Ongoing client relationship management. The term is generally used to describe the absolute smallest amount of work you think you can do to avoid the client firing you.
“Now that the client’s accounts are all in and invested, it should really just be down to basic care and feeding at this point. As I always say – Get ’em in, get ’em invested, then see you in January!”
