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(1). An awkward, and ultimately heated, exchange where someone inevitably says something wildly inappropriate, often ending the conversation with a call to HR.
“Yeah, so … let’s just say it was a diplomatically-challenged conversation from start to finish. I don’t think Mike is going to be going on any more client calls anytime soon.”
(1). The slow, silent expansion of responsibilities by an operations department or, worse, an outsourced service provider. Scope Creep is usually only discovered after you receive an outsized bill or you realize that your job has somehow been centralized in a foreign country.
“Aren’t we a little concerned about scope creep here, Mike? Remember what happened when we centralized our client service reps a few years ago – all of sudden we had 200 guys in Bangalore calling themselves ‘Steve from Dallas’!”
(1). The manager who’s never around to manage.
(2). Your boss.
“Boy, Jim sure is an absent father these days. He blew off his own meeting because, in his words, it was ‘too nice out'”.
