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(1). Some kind of ridiculous psycho-babble about feeling your client’s pain or some crap.
“Alright, team…this is Richard. He wrote a book on how to improve your emotional intelligence. I don’t know what it means either, but it sounds like something we should have, so you’re going to spend the rest of the day hearing about it while I hit the range. Have fun!”
(1). Something no one ever has time to be.
“You know, team, we’ve really got to be more proactive with our clients. Anticipate their needs. Call them before they call us. Oh, who am I kidding…get back to filling out that spreadsheet I sent you!”
(1). IT or Ops term for releasing a new software program or application, intended to create a sense of accomplishment among programmers and processors for a systems-enhancement that will likely go unnoticed.
“We’re planning to go live with the new intranet homepage over the weekend. Great job, everyone! Now our employees will have a slightly nicer-looking webpage to jump to ESPN.com from every morning!”
