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(1). Some kind of ridiculous psycho-babble about feeling your client’s pain or some crap.
“Alright, team…this is Richard. He wrote a book on how to improve your emotional intelligence. I don’t know what it means either, but it sounds like something we should have, so you’re going to spend the rest of the day hearing about it while I hit the range. Have fun!”
(1). A caveat added to a promise to complete a task requested after a known or stated deadline, often used by operations to pre-emptively excuse the fact that they have absolutely no intention of completing the annoyingly last-minute request in the first place.
“Well, given that it’s 4:30 on a Friday, running a report of all your transactions since 1996 by the end of the week is going to be on a best efforts basis…”
(1). Some kind of ridiculous psycho-babble about feeling your client’s pain or some crap.
“Alright, team…this is Richard. He wrote a book on how to improve your emotional intelligence. I don’t know what it means either, but it sounds like something we should have, so you’re going to spend the rest of the day hearing about it while I hit the range. Have fun!”
