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(1). Some kind of ridiculous psycho-babble about feeling your client’s pain or some crap.
“Alright, team…this is Richard. He wrote a book on how to improve your emotional intelligence. I don’t know what it means either, but it sounds like something we should have, so you’re going to spend the rest of the day hearing about it while I hit the range. Have fun!”
(1). Overwhelming new employees by not having a game plan for training and just throwing them into meetings and projects.
“Glad to have you on the team, Megan. Well, I’m out for the next couple of weeks, so I guess it’ll be a bit of a baptism by fire for you. The manual is on that pile on my desk, I think. Good luck!”
Props to Lara for the submission.
(1). The list of clients being off-boarded after you fire that lousy third-party service provider of yours.
“So, Vish, it looks like we have about 400 accounts we’ll need to include in the flight plan. Given the level of service we ‘ve been getting for the last couple of years, I’m thinking no termination fee. Your thoughts?”
