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(1). A last minute scramble to deal with an artificially-created emergency, usually occurring at approximately four o’clock on a Friday afternoon and whose successful completion results in zero thanks and several missed trains.
(1). Term used in advertising when two firms merge (due to takeover, government intervention, bankruptcy, etc.) to imply that customers should actually be pleased with what will likely result in poorer service and higher fees.
“We are proud to announce that the Bank of the Southern Climes has joined forces with First National Bank of Blister County to bring you an even better client experience than ever before. Please note the following branch closings…”
(1). An indeterminate skill or service that is generally considered unimportant or extraneous. Members of unnecessary business units (see nice-to-have) often use the term to justify to management that the service they provide is vital to the company. Value Adds are often difficult to identify and explain, and may provide management with an excuse to liquidate the business unit altogether.
“We need to show the client the value adds we’re bringing to the table here. How else are we going to justify the ridiculous fee we just quoted?”
