(1). The slow, silent expansion of responsibilities by an operations department or, worse, an outsourced service provider. Scope Creep is usually only discovered after you receive an outsized bill or you realize that your job has somehow been centralized in a foreign country.
“Aren’t we a little concerned about scope creep here, Mike? Remember what happened when we centralized our client service reps a few years ago – all of sudden we had 200 guys in Bangalore calling themselves ‘Steve from Dallas’!”
(1). An emergency, last resort move that no one wants to do, but everyone would do if the alternative is fulfilling French fry orders.
“Yeah, so, it looks like the roll out of the new system didn’t work and none of our fixes … umm … fixed it. I suppose we could turn it off and then back on again. It’s kind of a break-glass solution, but it might work.”