(1). A process that shouldn’trequire any human intervention … right?
“So, once you hit ‘Submit’, the payment and shipping orders should all process on a pass-through basis. The only caveat is that Marvin over there is going to have to push the payment and shipping orders to the vendors. So, I guess it’s more like a ‘pass-through-Marvin basis’. Sorry, Marvin.”
(1). To bill separately for additional services that some competitors may provide free of charge. These fees are generally intended to cover the costs of unnecessary business units (see nice-to-have) whose services can easily be removed from the firm’s offering in a down year and are often waived anyway.
“Everybody, we’re going to start up-charging our clients a technology fee. If anyone asks, just tell them we needed to invest in new technology to make sure their campaign ran at an optimal level. Gold mine.”