(1). To proactively address an issue which is identified as potentially dangerous to the firm or a client relationship. The term is often used when trying to quietly clean up an error before the client notices anything is wrong.
(1). A somewhat polite (and yet overly descriptive) way to describe the reason your boss was just fired…and the reason his secretary was recently promoted to vice president.
“People, I wanted to let you know that Mike decided to resign as CFO yesterday…seems he had a bit of a zipper issue earlier this year that we feel may cause some reputational risk to the firm. We’ve named Herman as his temporary replacement. You all know Herman…he’s the guy with the hairy mole on his nose and the moobs…no risks there!”
(1). A word consultants and IT guys use to identify systems or processes that decrease worker productivity, in an attempt to develop better methods (also known as efficiencies).
“So, tell me Andy, would you consider the company’s onboarding process one of your pain points? You mentioned in your questionnaire that it takes two weeks and involves seven different levels of approval….hmm…let’s just mark that down as a ‘yes’.”
Real Life Lingo
It’s always tough to hear when someone has a pain point about something, because you know it’s never just about that one thing. I was once in a meeting with a local nursery where everything we said and everything we recommended was one of this guy’s pain points. “We really need to update your meta descriptions, they are currently all blank except for the homepage that simply reads, “HOME OF THE BUSH KING”, and we really don’t think you are sending the right message here.” What does this guy say to me? “Nope, can’t do it, updating code is one of our pain points here.”