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(1). To proactively address an issue which is identified as potentially dangerous to the firm or a client relationship. The term is often used when trying to quietly clean up an error before the client notices anything is wrong.
(1). Getting back to the basics of the job.
“Look, Joe…I think it’s really great that you are writing all of these articles lately. But, I think you really need to focus on blocking and tackling for a while. When was the last time you gave any of your clients a call?”
Props to Joyce G. for the submission.
