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(1). Something you build into the system to prevent those morons in the business from bringing down the company by punching the wrong keys.
“Oh, don’t worry about that … we’ve put a hard block on changing those kinds of account parameters. Just make sure your people don’t try to hit the ‘any’ key.”
(1). The slow, silent expansion of responsibilities by an operations department or, worse, an outsourced service provider. Scope Creep is usually only discovered after you receive an outsized bill or you realize that your job has somehow been centralized in a foreign country.
“Aren’t we a little concerned about scope creep here, Mike? Remember what happened when we centralized our client service reps a few years ago – all of sudden we had 200 guys in Bangalore calling themselves ‘Steve from Dallas’!”
(1). A way to signal to everyone in the meeting that this is the only agenda item you want to talk about and that all of the other stuff is meaningless to you.
“Okay, team, well, first and foremost, I want to address 2012 compensation. I understand many of you may have booked vacations for after the New Year…well, you might want to rethink those plans for now…”
Props to Jerry G. for the submission.
