(3). To plan out connec…oh, whatever, it’s just some stupid expression tech guys use to make it sound like whatever project they’re working on is going to be way more complicated than it actually will be….
“Okay, so before we can get started on the functional spec for the new GUI, we’re going to have to map the current system flows, inter-custody SEFT protocols and…man, this sounds like a lot of work…any room in the budget for a consultant?”
(1). The guy who takes the client out to lunch occasionally, but does no real work on the account.
“So, Steve will still be the quarterback of your relationship, but you should feel free to reach out to any of us if you have any specific questions relating to the management of your accounts. He likely will be out of the office when you call.”