(1). Some kind of ridiculous psycho-babble about feeling your client’s pain or some crap.
“Alright, team…this is Richard. He wrote a book on how to improve your emotional intelligence. I don’t know what it means either, but it sounds like something we should have, so you’re going to spend the rest of the day hearing about it while I hit the range. Have fun!”
(1). A term used when an individual isn’t an expert in your particular field, but knows enough about it to get you in trouble when you screw up.
“So Scott, I’m certainly no IT expert, I mean, I know enough to be dangerous, but don’t you think setting the password to the server as “server password” could have led to that virus? Boss wants to see you by the way.”