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(1). To take in a bunch of crummy accounts, hoping one of them will eventually turn into a good account.
“No, no … we’re definitely going to have to kiss some frogs along the way, but if just one or two of them convert … now, that’s a good business!”
(1). What you say when trying to explain the value you add to the company’s business (which, for most of us, is pretty hard to define).
“‘What we do best’? I’ll tell you what we do best … blah, blah, blah … Just do your job and shut the hell up!”
Props to Brent D. for the submission.
(1). Stands for “key performance indicator”, which is something that call center in Bangalore points to every time you start complaining about their bill.
“As you can see from Slide 8 of the deck, our KPIs in GUI maintenance are right on par with our SLA. Any questions?”
Props to KGH for the submission.
