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(1). How Ops or Tech tells you they have no interest in doing whatever it is you want them to do.
“Hmm … so, you’d like us to take over the quarterly account performance metrics reporting … well, I think the first step is for us to conduct a level of effort analysis to see if we are able to resource that … we’ll get back to you ….”
(1). Something no one ever has time to be.
“You know, team, we’ve really got to be more proactive with our clients. Anticipate their needs. Call them before they call us. Oh, who am I kidding…get back to filling out that spreadsheet I sent you!”
(1). A last minute scramble to deal with an artificially-created emergency, usually occurring at approximately four o’clock on a Friday afternoon and whose successful completion results in zero thanks and several missed trains.
