(1). The slow, silent expansion of responsibilities by an operations department or, worse, an outsourced service provider. Scope Creep is usually only discovered after you receive an outsized bill or you realize that your job has somehow been centralized in a foreign country.
“Aren’t we a little concerned about scope creep here, Mike? Remember what happened when we centralized our client service reps a few years ago – all of sudden we had 200 guys in Bangalore calling themselves ‘Steve from Dallas’!”
(1). The list of prospective clients your company maintains that never seems to change. You really need to hire better sales reps.
“Well, we have about 50 prospects in the pipeline right now, so we’re doing okay. Well, I suppose we could cull some of these 2003 ones… …okay, well we have about 15 prospects in the pipeline right now, so we’re doing okay.”