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(1). To subtly manipulate figures to produce a more favorable outcome.
“Well, Nick, I’m not going to lie. You’re going to owe a ton of taxes this year. Let me massage the data a bit to see if we can find a more efficient way to use some of those ‘business expenses’.”
(1). How your sales guys describe the way you service your clients. Of course, they don’t know about your “Clients Are All Morons” blog.
“I’d like to introduce you to Alex, your new account officer. I know Alex will provide you with the top notch service you’ve come to expect from us.”
(1). In finance, a term used to describe non-financial client services (e.g. Advising on family matters, concierge services, etc.) most of which are provided generally without compensation.
