(1). To be given an extremely tight deadline to get something to a client, only to end up sitting around for weeks afterward while the client decides what they want to do.
“Well, Jeff, the client called and thanked us for getting the documents out to them, but told me they are having a meeting about them next week, so we won’t hear anything until after that…hurry up and wait, right?”
(1). The mysterious art, lost since ancient times, of combining the right amount of staff and technology to efficiently and cost-effectively conduct your business.
“Team, we’re never going to achieve scale if we don’t make some sacrifices. That’s why I’m cutting your salaries and laying off all of your assistants. Okay, with that out of the way, I just wanted to remind you that I’m going to be in St. Croix for the next couple of weeks on my new yacht.”