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(1). Something you’d like all of your KPIs to be.
“Hmmm … is there any way we can eliminate that line-item marked “fees”? I just don’t think it’ll be optically-pleasing to the client given our performance is down about six percent from last year.”
(1). An employee who deals with customers regularly. While usually the highest paid employees, these guys really try to do as little actual work as possible so they can spend more time sleeping with their way-hotter interns.
“Well, I don’t care what you heard. I didn’t want to be client-facing anymore. Not enough challenge. I felt my skills would be better suited to the letter management department. Luckily, my bosses agreed.”
(1). A project manager’s list of stuff he’s delegating and the poor saps he’s delegating it to. Somehow, he doesn’t ever seem to do anything … ?
“Okay, guys … so, I worked up a responsibility grid (thanks, Dave, for putting that together!) … Cheryl, you’ll be in charge of T & Es … Henry, you take committee meeting minutes … Frank, you’ll be dealing with the scanning remediation … and, Jim, you’ve got coffee orders. Thanks, everyone!”
