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(1). A euphemism for outsourcing certain functions to another firm or service provider, intended to imply that the use of the other provider is to the customer’s benefit, as opposed to simply a cost-saving measure, which it invariably is.
(1). A statement suggesting that wearing that Pearl Jam t-shirt to work probably isn’t the best path to management.
“Hey Dave, I saw you applied for the director’s position, that’s great! One thing though. “Ten” came out like 20 years ago so you might want to start throwing a button-down on once in awhile. Dress for the job you want, not the job you have! Ya know what I mean?”
(1). A delicate term used to describe wealthy (and, thus, sensitive and emotional) clients who treat everyone they come in contact with as “the help”.
“This is a high touch business, people. Our clients just won’t tolerate things like weekends off, nights with the family or religious holidays. We’re always on!”
