(1). An forced acknowledgement by one of your vendors that they’ve been gouging you for years. They’ll give you a little discount to promote the strong inertia pulling you to stay with them for at least one more year of excellent service!
“Sure, Rita … we’ll take a look at our engagement to see if we can find you a little fee relief. I have to say, though, we’re operating at breakeven as it is, so ….”
(1). To grossly overreact to a minor error or mishap, resulting in unproductive meetings, useless checklists, indecipherable procedures, overlapping layers of approval and other bureaucratic nonsense.
“Talk about killing a fly with a sledgehammer! After Sam double-billed that client last month, they now want us to have two managers review and approve all our bills before they go out! Why do I have to be punished because Sam can’t send out mail properly?!”