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(1). A request to waste your time educating me about something you may know slightly more about. Fortunately, your vanity allows you to take this request as a compliment.
“Hey, Jerry, do you mind if I pick your brain for a second? I’m trying to figure out how you keep your hair so manageable…”
(1). The annual festival where the streets are paved with Starbucks gift cards.
“Hey, Paul … how much are you putting in for the Administrative Professionals’ Day gift? … it’s Secretaries’ Day … so, twenty bucks, right?”
(1). To bill separately for additional services that some competitors may provide free of charge. These fees are generally intended to cover the costs of unnecessary business units (see nice-to-have) whose services can easily be removed from the firm’s offering in a down year and are often waived anyway.
“Everybody, we’re going to start up-charging our clients a technology fee. If anyone asks, just tell them we needed to invest in new technology to make sure their campaign ran at an optimal level. Gold mine.”
