(1). An unofficial procedure that a small, smug subset of employees deems better than those of their peers.
“Well, as a best practice, my team always sends each of our clients a personalized holiday card and a little tin of cookies. Our client retention rate is 0.1% better than the firm average, so it’s clearly worth it.”
(1). To replace a system your company currently licenses with one your tech guys build themselves. Get ready for a buggy UI!
“So, we’re looking to in-house our general ledger system. Dipal said it would take six months and cost about half a million bucks. So, I’m prepping for about an 18-month turnaround with a budget of about two million bucks.”