(1). The failure to stop talking after a client has already agreed to whatever it is you wanted them to do, often causing them to rethink their decision, which in turn results in you going home empty-handed.
“So, the meeting was going great…they agreed to move forward and I was pulling out the paperwork for them to sign…and then here comes Henry! He wouldn’t shut up! He just kept going and going. I can’t remember what he said exactly, but they told us they needed to ‘think about it some more’ and that’s where the meeting ended…talk about grabbing defeat out of the jaws of victory!”
(1). Something used in management reporting that probably means you’re intentionally double-billing your clients every now and then.
“Okay, and if you’ll all flip to page 3, you’ll see our double revenue numbers for this year. Not as solid as we would have liked, but we’re looking to ramp it up for next year. Some kind of bundling fee or customer service charge or something…”