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(1). What your secretary tells people you don’t want to talk to on the phone.
“Oh, I’m sorry, Mr. Williamson had to step away for a minute … can I take a message? You’d like to hold? Hmmm … perhaps I should just put you through to voicemail…”
(1). That rich guy who calls you constantly to complain about his bill every … stinking … month.
“We’re really trying to focus our business on high-net worth individuals these days. I hope you like being called ‘boy’!”
(1). To bring it up, start the conversation around it.
“When we get to budgets, I’ll let you tee up that conversation.”
Props to Lisa M. for the submission.
