(1). The tedious task of actually seeing and interacting with your client in person.
(2). An unwelcome meet-up with your client that happens much too often and usually require a significant amount of traveling. Most of the time these meet-ups revolve around the clients “hectic” schedule which is either a result of them being bored, or being at a conference in the middle of nowhere.
“Hey Alda, you know what? I think we should meet up for some face time at the Monarch Butterfly Expo in Albuquerque! It’s just as short plane, bus and cab drive away from you. Whaddya say?”
(1). An unofficial procedure that a small, smug subset of employees deems better than those of their peers.
“Well, as a best practice, my team always sends each of our clients a personalized holiday card and a little tin of cookies. Our client retention rate is 0.1% better than the firm average, so it’s clearly worth it.”