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(1). What your boss with the B.A. in Sociology tells people when asked where he went to B-School.
“Well, I consider myself a student of the industry. Why, I remember when we were still making cold calls on a rotary phone! So, you said your dad’s a CFO of something or other? Would love to meet him sometime!”
(1). The slow, silent expansion of responsibilities by an operations department or, worse, an outsourced service provider. Scope Creep is usually only discovered after you receive an outsized bill or you realize that your job has somehow been centralized in a foreign country.
“Aren’t we a little concerned about scope creep here, Mike? Remember what happened when we centralized our client service reps a few years ago – all of sudden we had 200 guys in Bangalore calling themselves ‘Steve from Dallas’!”
(1). To beat an issue to death over and over again, usually for the benefit of one guy on the conference call who just can’t seem to get it.
“Look, fellas…I don’t want to make glue out of a dead horse here, but I’m still not seeing the benefit to switching to GEICO.”
