(1). The mysterious art, lost since ancient times, of combining the right amount of staff and technology to efficiently and cost-effectively conduct your business.
“Team, we’re never going to achieve scale if we don’t make some sacrifices. That’s why I’m cutting your salaries and laying off all of your assistants. Okay, with that out of the way, I just wanted to remind you that I’m going to be in St. Croix for the next couple of weeks on my new yacht.”
“I just can’t believe we can’t figure out how to provide annual fee summaries in some kind of automated fashion, Don. Having your team create some kind of bespoke document for every account is lunacy. Can you see if the Tech guys have some kind of solution here? I’m going to let Jim know I’m on top of this, in the meantime. Thanks a bunch.”