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(1). A sense of camaraderie and service. The term is usually used when indicating to someone that they (or their team) are being obstructive or unhelpful.
“You know, Mike, I’m not really getting a warm and fuzzy feeling from you guys on this. All we’re asking is that you take on this extremely time-consuming project at half your normal fee. This is for a really huge client of ours, you know!”
(1). To open accounts for a new client, usually involving long, unexplained delays, endless, intrusive paperwork and little to no satisfaction once complete.
“Yeah, so we’re looking to onboard the Hanson accounts sometime next week. Just need them to provide blood and hair samples and we should be all set.”
(1). The failure to stop talking after a client has already agreed to whatever it is you wanted them to do, often causing them to rethink their decision, which in turn results in you going home empty-handed.
“So, the meeting was going great…they agreed to move forward and I was pulling out the paperwork for them to sign…and then here comes Henry! He wouldn’t shut up! He just kept going and going. I can’t remember what he said exactly, but they told us they needed to ‘think about it some more’ and that’s where the meeting ended…talk about grabbing defeat out of the jaws of victory!”
