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(1). A sense of camaraderie and service. The term is usually used when indicating to someone that they (or their team) are being obstructive or unhelpful.
“You know, Mike, I’m not really getting a warm and fuzzy feeling from you guys on this. All we’re asking is that you take on this extremely time-consuming project at half your normal fee. This is for a really huge client of ours, you know!”
(1). Another way of describing the sporadic and (most likely) canned emails you send your clients every few months to make it look like you’re regularly in touch with them.
“Great talking to you, Richard. Let’s be sure to keep the line of communication open on that mortgage you’re thinking about. Remember – I’m here for YOU!”
(1). To have drifted (maybe significantly) from what your colleagues may consider “normal behavior”.
“Yeah, so I think Patty may have gone off the reservation a bit on this one. She’s been telling everyone we can get it done in two weeks. Since I’m not exactly sure we can get it done at all, I’m a little concerned about her timeline.”
