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PAY OUR BILLS
(1). A term used to describe a low-margin business unit (see keep the lights on) which will never, ever be a major profit center, resulting in mediocre pay for its staff, further resulting in mediocre staff.
“Urinal-mint manufacturing is a bread and butter business, people. We may not be flashy, but we’ll always be able to say that business doesn’t stink.”
(1). Some kind of ridiculous psycho-babble about feeling your client’s pain or some crap.
“Alright, team…this is Richard. He wrote a book on how to improve your emotional intelligence. I don’t know what it means either, but it sounds like something we should have, so you’re going to spend the rest of the day hearing about it while I hit the range. Have fun!”