(1). A few hours during a product sales rep’s visit to your office where your staff members can drop in to ask questions that can easily be answered by just reading the FAQs.
“Hey, thanks for making the trip up here, Tom. So, we have you presenting to the office around 10, then scheduled some ‘doctor’s in’ time before your lunch meeting with Joe and Karl. Since we decided not to provide them any training on the new system, our people have a lot of questions for you!”