Active Listening

Cheesy Corporate Lingo 09 December 2012


(1). The art of pinpointing the important points your client is trying to get across (unlike most of us, who just wait for them to stop talking so we can say whatever we think they want to hear).


“You’re doing a good job, Rick, but I think you need to do a little more active listening during client meetings.  We really can’t be saying ‘sounds good’ after a client tells us his wife just died…”