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(1). Something you always end up opening just by asking a simple question. I mean, how were you supposed to know that Rick’s wife wore an eye patch? You didn’t even know Rick was married!
“Look, Steve … I don’t want to open up a can of worms here, but shouldn’t we be paying taxes on the money we’re making?”
(1). The guy who takes the client out to lunch occasionally, but does no real work on the account.
“So, Steve will still be the quarterback of your relationship, but you should feel free to reach out to any of us if you have any specific questions relating to the management of your accounts. He likely will be out of the office when you call.”
Definition
(1). A word consultants and IT guys use to identify systems or processes that decrease worker productivity, in an attempt to develop better methods (also known as efficiencies).
“So, tell me Andy, would you consider the company’s onboarding process one of your pain points? You mentioned in your questionnaire that it takes two weeks and involves seven different levels of approval….hmm…let’s just mark that down as a ‘yes’.”
Real Life Lingo
It’s always tough to hear when someone has a pain point about something, because you know it’s never just about that one thing. I was once in a meeting with a local nursery where everything we said and everything we recommended was one of this guy’s pain points. “We really need to update your meta descriptions, they are currently all blank except for the homepage that simply reads, “HOME OF THE BUSH KING”, and we really don’t think you are sending the right message here.” What does this guy say to me? “Nope, can’t do it, updating code is one of our pain points here.”
Godspeed Bush King, Godspeed.
