(1). A term used when telling someone that they are more concerned with protecting themselves than working for their clients’ interests (see CYA, air cover).
Client-Centric
RANDOM LINGO
Blue Ribbon
(1). A way to make it sound like the members of your team are all winners, and that, by hiring you guys, the client will be a winner, too.
“Our blue ribbon team of experienced professionals will make sure you are receiving the highest level of attention and service every day.”
Leverage
(1). To call upon the resources of other areas of the company in order to arrive at a solution for a client request.
(2). To employ the assistance of other areas of the firm, usually used by H.R. or management to suggest that the firm operates as one, cohesive unit, when in actuality it operates as several, disjointed and often combative factions.
“Look Susan, I just don’t think your leveraging your resources here enough. There is absolutely no reason that you can’t ask the person sitting next to you where the bathroom is.”