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(1). Stands for “key performance indicator”, which is something that call center in Bangalore points to every time you start complaining about their bill.
“As you can see from Slide 8 of the deck, our KPIs in GUI maintenance are right on par with our SLA. Any questions?”
Props to KGH for the submission.
(1). The client-facing employees in your company (a.k.a. the guys making all the money).
“Whoa, whoa, whoa…there’s no way Ops is going to push some kind of data entry project on the front office. You tell those guys to stop playing World of Warcraft in the office and start typing!”
(1). A racing-inspired term for changing the subject during a meeting or conference call, usually used when the discussion has drifted into uncomfortable territory for one or more participants and they wish to bring it back to a more friendly or positive topic.
“Okay, why don’t we shift gears here and get back to the holiday promotion. I don’t like where this ‘you guys don’t pay your bills’ conversation is going.”
