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(1). A process that shouldn’t require any human intervention … right?
“So, once you hit ‘Submit’, the payment and shipping orders should all process on a pass-through basis. The only caveat is that Marvin over there is going to have to push the payment and shipping orders to the vendors. So, I guess it’s more like a ‘pass-through-Marvin basis’. Sorry, Marvin.”
(1). A full staff meeting where employees are supposed to be able to pose questions to upper management. They can’t. All questions are plants. Just keep quiet and you won’t get fired.
“Thank you, everyone, for dialing in today. This town hall meeting is an important forum for all of us to talk openly and honestly about the business. All questions should be directed to that burning oildrum behind the building. Now, our first agenda item is ‘cost reductions’…”
(1). A series of empty promises made to a prospective client, designed to entice them to hire your firm.
“I hear what you’re saying, Al, but we can’t just sell these people a bag of goods and then have them find out we can deliver on about 2% of what we promised! What are we, iPhones?!”
